Shipping & Returns
Shipping
Delivery times shown on the website are additional to the production, manufacturing, and preparation times indicated on each product page. Orders are shipped only once the production process and quality checks have been completed.
Shipments are handled by selected express couriers, including GLS and DHL. The choice of courier is made by the seller based on destination, order type, and logistical requirements.
Delivery times provided by couriers are indicative and not guaranteed. Delays caused by circumstances beyond the seller’s control, including but not limited to courier delays, adverse weather conditions, strikes, peak seasonal periods, customs inspections, or force majeure events, do not entitle the customer to order cancellation or shipping cost refunds.
The customer is responsible for providing complete and accurate shipping information. Any additional costs resulting from incorrect or incomplete addresses, or failed delivery due to customer absence, may be charged to the customer.
Upon delivery, the customer is required to check the integrity of the package. In case of visible damage or anomalies, it is recommended to accept the delivery with a specific reservation and immediately report the issue to the seller.
For shipments outside the EU, any customs duties, import taxes, or local charges are the responsibility of the recipient, unless otherwise stated.
Returns & Right of Withdrawal
Customers have the right to withdraw from the purchase within 14 days from the date of receipt of the goods, in accordance with applicable consumer protection regulations.
The right of withdrawal does not apply to customized products, made-to-measure items, or goods clearly produced according to customer specifications, as provided by EU consumer law regarding personalized products.
For standard (non-customized) products, return requests must be made within the 14-day period and are subject to prior approval by the seller. Items must be returned unused, undamaged, and in their original packaging.
Return shipping costs are the responsibility of the customer, unless otherwise agreed in writing.
Returns will not be accepted for products that are damaged, modified, or not returned in their original condition.
Refunds will be issued only after the returned items have been inspected and approved.